Frequently Asked Questions
Everything you need to know about shopping at Mega Music
What is the standard shipping time for musical equipment?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Do you offer a warranty on electronic instruments?
Yes, all new electronic instruments and gear come with a minimum 1-year manufacturer warranty. Mega Music also offers extended protection plans for added peace of mind.
What is your return policy for opened gear?
You can return most items within 30 days of purchase. Please note that items like in-ear monitors, software, and tubes must be unopened to qualify for a return due to health and licensing regulations.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you offer financing options for expensive equipment?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify.
Are the products on your site brand new?
Unless clearly marked as 'Open Box' or 'Refurbished' in the product title, all items sold on Mega Music are 100% brand new and factory-sealed.